FAQs

How long does shipping take?

Orders are typically processed within 1–3 business days. After your order has shipped, estimated delivery is generally 7–14 business days, depending on your location and carrier conditions.

Do you offer free shipping?

Yes. Ayzan offers free shipping on all orders to eligible destinations.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for the carrier to update your tracking status after shipment.

If you need assistance, contact us at support@ayzan.co.

What is your return policy?

We offer a 14-day return policy. You have 14 days after receiving your order to request an eligible return.

Products must meet the conditions outlined in our Return & Refund Policy.

What should I do if my product arrives damaged or defective?

Please contact us at support@ayzan.co as soon as possible with your order number, a description of the issue, and clear photos or videos when applicable.

Our support team will review the issue and help provide an appropriate solution.

What if I receive the wrong product?

Contact us at support@ayzan.co with your order number and details about the item you received. We’ll review the issue and assist you with the appropriate next steps.

Can I change or cancel my order?

If you need to change or cancel your order, contact us at support@ayzan.co as soon as possible.

We will do our best to accommodate your request before the order is processed or shipped. Once an order has been dispatched, changes or cancellations may no longer be possible.

Are Ayzan products compatible with my device?

Compatibility varies by product.

Please review the compatibility information and technical specifications provided on the individual product page before purchasing. If you are unsure, contact us at support@ayzan.co before placing your order.

Do Ayzan products come with accessories?

Included accessories vary by product. Please check the What’s in the Box or product specifications section on the relevant product page to see exactly what is included.

Can I return a product purchased on sale?

Yes. Products purchased during a sale or promotional offer are eligible under our 14-day return policy, provided they meet the conditions outlined in our Return & Refund Policy.

When will I receive my refund?

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

Can I pay by credit or debit card?

Yes. PayPal is currently our primary checkout method. If you prefer to pay by credit or debit card, please contact us and we can provide you with a secure payment link to complete your purchase.