Shipping policy

Shipping Policy

At Ayzan, we’re committed to making your shopping experience simple, reliable, and transparent. Below you’ll find important information about order processing, shipping, delivery, and tracking.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that orders placed during weekends, holidays, promotional periods, or periods of high demand may require additional processing time.

Shipping

Ayzan currently offers free shipping on all orders to eligible destinations.

Available shipping options and delivery information may vary depending on your location and will be displayed during checkout when applicable.

Estimated Delivery Time

Most orders are estimated to arrive within:

7–14 business days after shipment.

Delivery times are estimates and may vary depending on your destination, carrier operations, customs processing, local delivery conditions, holidays, or other circumstances outside our reasonable control.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided during checkout when tracking is available.

Please allow some time for the carrier to update the tracking information after your order has been dispatched.

If you experience an issue with your tracking information, please contact us at support@ayzan.co.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, please contact us at support@ayzan.co as soon as possible.

We will do our best to assist you before the order is processed or shipped. However, once an order has been dispatched, we may not be able to change the delivery address.

Delayed Orders

Occasionally, orders may experience delays due to customs, carrier operations, weather conditions, holidays, high shipping volumes, or other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us at support@ayzan.co and our support team will assist you.

Lost or Damaged Packages

If your package arrives damaged, contains an incorrect item, or appears to have been lost during transit, please contact us at support@ayzan.co as soon as possible.

Include your order number and relevant details or photos when applicable so our team can review the issue.