Refund policy

Return & Refund Policy

At Ayzan, we want you to shop with confidence. If you’re not satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to the conditions below.

14-Day Returns

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return:

The item must be in the same condition in which you received it.
The item must be unused and in its original packaging.
All included accessories, cables, manuals, and components must be returned with the product.
You must provide your receipt, order confirmation, or other proof of purchase.

To request a return, contact us at support@ayzan.co with your order number and reason for the return.

If your return is approved, we will provide you with return instructions, including information on where and how to send your item.

Please do not send any product back before contacting us. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible at support@ayzan.co.

Please include your order number, a brief description of the issue, and clear photos or videos when applicable. Our support team will review the issue and work with you to provide an appropriate solution.

Non-Returnable Items

Returns may not be accepted for:

Products that have been damaged through misuse, improper handling, or accidental damage after delivery.
Products that show significant signs of use.
Products missing original components, accessories, or packaging.
Gift cards, where applicable.

If you are unsure whether your item is eligible for a return, please contact us at support@ayzan.co before sending it back.

Sale Items

Products purchased during a sale or promotional offer are still eligible for return under our 14-day return policy, provided they meet the return conditions outlined above.

Exchanges

If you would like a different product, model, or eligible variant, the fastest option is to return the original item and place a new order once your return has been accepted.

European Union — 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, in accordance with applicable consumer protection laws.

Returned products must be in the same condition in which they were received, with their original packaging and included accessories, subject to applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@ayzan.co.

Return Shipping

Return shipping instructions will be provided after your return request has been reviewed and approved.

Any applicable return shipping costs will be communicated to you before the return is processed. If an item arrived damaged, defective, or incorrect, please contact us so we can review the situation and provide the appropriate return instructions.